Get answers to the most common questions about our nursery matching service
We connect families with suitable childcare providers across the UK. When you submit your requirements, we identify nurseries in our database that match your needs and contact them with your details. Interested nurseries then reach out to you directly.
Think of us as your personal childcare search assistant - we save you time contacting multiple nurseries and help you discover quality options in your area.
Yes, absolutely! There are no hidden fees, no charges at any stage, and no obligations. Our service is completely free for families because we believe finding good childcare shouldn't cost extra money.
You only pay the nursery directly for their childcare services - exactly the same as if you'd found them yourself. We never add any fees or commissions to your nursery costs.
We work with nurseries on a referral basis. When a family enrolls at a nursery through our service, the nursery pays us a finder's fee - similar to how estate agents work. This never affects your nursery fees and means we can offer our service completely free to families.
No, absolutely not. The nursery fees you pay are exactly the same whether you found the nursery through us or directly. We have agreements with our partner nurseries that they cannot charge families differently based on how they discovered the nursery.
Yes! All government childcare funding (15 hours free for 3-4 year olds, 30 hours for working parents, etc.) works exactly the same. The nurseries we work with all accept government funding where they normally would. Our service doesn't affect your eligibility or how you claim funding.
The only costs you'll have are the normal nursery fees and any deposits or registration fees that individual nurseries require. These vary by nursery but are standard across the industry. We'll always make sure you understand all costs before you commit to anything.
We contact suitable nurseries within 24-48 hours of receiving your enquiry. Interested nurseries then contact you directly, usually within 2-5 days. During busy periods (like before September intake), responses may take slightly longer.
Once nurseries reach out to you, you work directly with them to:
We're available if you need support or have questions throughout the process.
That's absolutely fine and more common than you might think! We can refine your search criteria and look for different options. Sometimes it takes a couple of rounds to find the perfect match. There's never any pressure to choose a nursery just because we suggested it.
The earlier the better! For September starts, many parents begin looking in January-March. For other times of year, 3-6 months ahead is ideal. However, we regularly help families who need places more urgently - spaces do become available throughout the year.
We only work with registered nurseries that meet regulatory standards. We look for:
Yes! We work with private day nurseries, nursery schools, preschools, and settings that accept government funding. We include nurseries with different educational approaches (Montessori, Forest School, traditional play-based) and those that can support children with additional needs.
Absolutely! We regularly help families find nurseries that can support:
While we carefully match families with suitable nurseries, sometimes things don't work out as expected. If you're not happy after starting, please get in touch - we can help you find alternative options. Most nurseries have notice periods, so we can work on finding a new placement while you serve your notice.
We're here to help! Get in touch and we'll answer any questions about our service.