Help & Support

Find answers to your questions or get in touch with our support team

How Can We Help You?

Choose a category to find answers quickly

Common Questions

Get quick answers to frequently asked questions about our service

View FAQ

How It Works

Understand our process and what to expect when using our service

Learn Process

For Nurseries

Information for nursery providers wanting to join our network

Nursery Info

Success Stories

Read real experiences from families who found their perfect nursery

Read Stories

Privacy & Terms

Information about how we protect your data and our terms of service

View Policies

Contact Us

Get in touch with our support team for personalized help

Contact Support

Popular Help Topics

The most common questions we get asked

Is your service really free for families?

Yes! We never charge families for our nursery matching service.

How quickly will I hear back after submitting my enquiry?

Most families hear from us within 24-48 hours with initial matches.

How do you choose which nurseries to work with?

We only work with registered nurseries that meet regulatory standards.

What if none of your suggestions are suitable?

No problem! We can refine your search and look for different options.

Can you help with specialist requirements?

Yes! We help with SEND support, dietary needs, cultural preferences, and more.

View All FAQ

Still Need Help?

Our support team is here to help you every step of the way

Email Support

Get detailed help via email. We typically respond within 24 hours.

General: [email protected]

Nurseries: [email protected]

Email Us

Support Hours

When you can reach our support team for help.

Monday - Friday:9 AM - 6 PM
Saturday:10 AM - 4 PM
Sunday:Closed
Emergency enquiries responded to within 24 hours

Ready to Find Your Perfect Nursery?

Don't let finding childcare stress you out. Let us help you find the perfect nursery for your little one in just a few simple steps.

Start Your Search Now